Answers to frequently asked questions about the Sun Life Frozen Fenway at Fenway Park.
- What time will gates open on Jan. 8 for game day?
- Fenway Park gates will open one hour prior to the game at 3pm.
- Where are the gate locations and access points at Fenway Park?
- There are 5 entrances to Fenway Park:
- Gate A: Corner of Yawkey Way and Brookline Avenue
- Gate B: Corner of Van Ness Street and Ipswich Street
- Gate C: Lansdowne Street across from the House of Blues
- Gate D: Corner of Yawkey Way and Van Ness Street
- Gate E: Lansdowne Street near Brookline Avenue
- Will there be giveaways?
- Yes. The first 10000 fans will receive free foam fingers and game programs.
- Will Yawkey Way be open?
- Yawkey Way will be closed to vehicle traffic two hours prior to the gates opening through the conclusion of the games. During this time it will be considered part of Fenway Park as it is for Red Sox Games.
- Where can I buy Sun Life Frozen Fenway merchandise in Boston?
- Merchandise will be available for purchase throughout Fenway Park and stores surrounding Fenway Park. A large selection is also available at the Red Sox Team Store on Yawkey Way.
- Where are the first aid stations?
- Fans with injuries can get emergency treatment at the Beth Israel Deaconess Medical Center First Aid Station located in the lower concourse on the right field line near Section 12. Appropriate signage identifies this area. Fans can also request assistance from the nearest Fenway Park staff member (Security, Usher, Greeter, etc.) A physician and registered nurse are on hand for all games.
- Is there re-entry into the game?
- There is no re-entry into Fenway Park on a ticket stub.
- Are kids of a certain age allowed in free?
- All fans must have a ticket regardless of age.
- What is the Sun Life Frozen Fenway ticket refund policy?
- Sun Life Frozen Fenway (the "Event") will be held on January 8, 2010 at Fenway Park, in Boston, MA. The Event may be postponed for any reason. If postponed, the Event will be held at the same location on January 9, 2010. Event tickets issued for January 8, 2010 will be honored for the postponed Event on January 9, 2010. No refunds.
Many factors, including weather conditions, may result in the cancellation of the Event. A complete game under NCAA Rules will in no event constitute a cancellation. If the Event is cancelled, the ticket holder is entitled to a ticket refund subject to the following terms and conditions:
- Ticket holder must contact their ticket outlet directly (tickets.com) for refund information.
- Verification deemed sufficient by the refunding party, such as a ticket invoice or credit card receipt, must be presented to receive a refund.
- Ticket Holder will be issued a refund of the ticket's face value. Service fees, processing fees and any other fees, such as delivery fees, are not refundable. If a refund is issued, such refund will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the ticket purchase, then the same credit card will be credited for the refund
- Is there a customer service center inside the park?
- Customer service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse. Appropriate signage identifies this area. This office will assist patrons with lost children, note customer remarks, handle emergency phone call registration, answer questions, etc. This booth does not handle ticket problems. Patrons with ticket problems should seek out a Crowd Management Section Chief or Supervisor.
- Are there any rules about fan behavior?
- Customer Service is the number one objective of the Hockey East Association and Fenway Park. The league strives to provide its Guests with the most positive experience in a safe, comfortable environment. To help us achieve our goal of outstanding customer service, we ask for fan cooperation in the following areas:
- Dress appropriately and warmly.
- Fenway Park does not allow passouts. There is no re-entry on a ticket stub.
- Respect other guests' ability to enjoy the game. Loud or obnoxious fans could be asked to leave the ballpark if their behavior is deemed to be offensive to guests around them.
- Please do not bring balloons, beach balls, nets or laser pointers into Fenway Park. These items are not permitted at any time.
- For the safety of all fans, do not interfere with the progress of the game or go onto the playing field.
- Please sit in your assigned seat and be prepared to show your ticket to an usher or ballpark supervisor upon request.
- What is the alcoholic beverage policy for the Sun Life Frozen Fenway?
- Alcohol is served at Fenway Park at various Aramark vending stations throughout the ballpark. Fans must be of legal drinking age and must produce valid Government issued identification to be served. Guests will not be allowed to bring alcohol into and out of the ballpark. Beer will be served beginning from 4:00 p.m. and will last till the end of the second intermission of the second game (BU vs. BC) or will be shut off at management's discretion.
- Is there smoking at Fenway Park?
- Smoking is strictly prohibited in all areas of Fenway Park.
- Is Fenway Park ADA accessible?
- Yes. Wheelchair spaces are located in the Grandstand, Bleacher, Green Monster, Right Field Roof Deck, Loge Box, Infield and Right Field Roof Box and EMC areas. Wheelchair Escorts are also available for guests that need assistance to and from their seats. Gate D has three (3) elevators available that provide access to wheelchair spaces and seats located in the: Infield Grandstand; Green Monster and Infield Roof Box areas.
Gate B has one (1) elevator available that provides access to wheelchair spaces located in the Right Field Grandstand; Right Field Roof Deck; and Right Field Roof Box areas. There are escalators located at Gate A that service the State Street Pavilion and the luxury suites. There are accessible restrooms servicing all accessible seating areas. There are also two Family Restrooms available at Gates B and E. Certified service dogs for guests with disabilities are welcome at Fenway Park. All other animals are prohibited. If special accommodation is requested, please contact the ticket office at 877-REDSOX9.
For the convenience of our fans, ushers and security staff are posted throughout the ballpark. Any fan in need of assistance of any kind is urged to visit our Customer Service booths, where trained members are ready to assist. Customer Service booths are located at (1) the Big Concourse; (2) Gate D/Homeplate; (3) Gate E/3rd Base Concourse.
- What items can fans bring into the park? What is not permitted? Is there a bag check?
- Each entry gate has designated bag search lines for all patrons carrying items needing inspection. There will be express lines for patrons not carrying a bag or item needing inspection. To ensure fan safety, the Hockey East Association and Boston Red Sox reserve the right to refuse admittance of any item deemed hazardous or suspicious. As for beverages, no glass bottles, plastic bottles or cans are permitted into Fenway Park. Only those used for infant feedings will be allowed. Here is a complete list of prohibited items:
- Aerosol Cans
- Alcoholic beverages
- Animals (with the exception of guide dogs for the disabled)
- Bags or items larger than 16"x16"x8"
- Balls (beach balls, footballs, etc.)
- Bottles, cans, thermoses and other beverage containers
- Cameras with lenses longer than six (6) inches or any commercial audio/visual equipment. Cameras and video cameras are permitted but cannot be used to reproduce the game and must not interfere with other fans' enjoyment of the game.
- Chairs or seat cushions with arms or backs (other than those approved for persons with accessibility needs requirements) larger than 15"x15"
- Clothing with profane or abusive language, obscene graphics, or material considered to be indecent by ballpark management
- Coolers and ice chests
- Headwear or clothing/items that may impede the view of fans
- Illegal drugs and substances
- Inflatable devices (balloons, etc.)
- Laptop computers
- Large, professional style camera bags
- Laser pointer devices
- Monopods and tripods
- Promotional materials advertising organizations or companies not affiliated with the Boston Red Sox, Fenway Park, Major League Baseball or the Hockey East Association
- Radios or handheld TV's larger than pocket-sized
- Sticks or poles
- Video Cameras
- Weapons (knives, box -- cutters, firearms, etc.)
- Are we allowed to bring any food or drinks into the game?
- Food and beverages will be available throughout the ballpark at concession stands and carts managed by Aramark. Visitors may not bring any food or drink items into the ballpark.
- Are we allowed to bring a banner or sign to mark such a fun and historic occasion?
- The entry and display of banners and signs in Fenway Park is permitted within certain guidelines to protect the safety and enjoyment of all patrons. The times of display are limited to before the game, commercial time outs, between periods and after the game. Management reserves the right to confiscate banners/signs with an inappropriate message, causing a disturbance and/or obstructing sightlines. Banners/signs may never be mounted on sticks, wooden frames or any similar apparatus and may not be attached to any railings.
- What is the parking situation on game day -- what lots will be open?
- Due to Fenway Park's location in Boston, parking is extremely limited around the ballpark. Most street parking is restricted to handicapped parking, if at all allowed, and police are strictly enforcing parking restrictions on residential streets surrounding the ballpark. If you must drive to the game, there are public parking garages and lots within easy walking distance of Fenway Park on Beacon Street, on Longwood Avenue in the Longwood Medical Area, on Commonwealth Avenue on the Boston University campus.
Parking fees range from hourly rates of $5 to game parking rates of $40+, depending on the location and capacity of the parking garage or lot.
The following parking lots will be open to the public, space permitting:
Parking lots near Fenway Park Garage Address No. of
Approx. Walking Time
100 Clarendon Garage 100 Clarendon St. 2,000 15 minutes Lansdowne Garage 47-69 Lansdowne St. 300 1 minute Symphony Garage 41 Westland Ave. 275 10 minutes Prudential Center Parking Lot 800 Boylston St. 2,000 12 minutes Boston University Lot 286 Babcock St. 375 14 minutes MASCO Garage 375 Longwood Ave. 750 12 minutes Boston University Lot 766 Commonwealth Ave. 65 12 minutes Boston University Lot 545 Commonwealth Ave. N/A 10 minutes Priority Parking Lot 819 Beacon St. 200 10 minutes Boston University Parking Garage 595 Commonwealth Ave. 115 8 minutes Laz Parking Lot 655 Beacon St. 60 8 minutes MASCO Kenmore Lot 80 Brookline Ave. N/A 1 minute Trilogy Garage 180 Brookline Ave. 537 1 minute 1330 Boylston 1330 Boylston St. 272 1 minute Fenway Garage 189-203 Ipswich Street 100 1 minute Ipswich Garage 160 Ipswich Street 175 1 minute 1265 Boylston Lot 1265 Boylston Street Rear
(Enter Ipswich St.)
130 1 minute 55 Yawkey Way Lot 55 Yawkey Way 150 1 minute
- How do I get to Fenway Park?
- Fenway Park is located in the heart of the City of Boston at 4 Yawkey Way, Boston, MA 02215.
To obtain directions, please see the section on Getting to Fenway Park. Please remember, however, that the Hockey East Association encourages fans to use public transportation whenever possible.